Maintenance & Support
Monitoring, updates, and continuous improvements with guaranteed response times.
In short
OSTORDEV Maintenance & Support keeps your website or app secure, fast, and up to date after launch. Plans include uptime and error monitoring, dependency and security updates, backups, bug fixes, and monthly improvement hours, all backed by a written service-level agreement.
Custom quote
Updated
What's included
Monitoring
Uptime, error, and performance alerts routed to engineers who know your code.
Security updates
Framework and dependency upgrades tested before they reach production.
Backups & recovery
Automated backups with tested restore procedures.
Bug fixes
Prioritized by severity with response times defined in your SLA.
Performance tuning
Regular Core Web Vitals reviews, as explained in our performance guide.
Improvement hours
Monthly hours for new features, content changes, and SEO updates.
What you receive
- Written SLA with response and resolution times
- Monitoring and alerting setup
- Monthly health report
- Update and release log
- Quarterly roadmap review
Technologies we use
- Sentry
- Uptime monitoring
- Renovate
- CI/CD
- Real-user monitoring
- Status pages
Who it's for
After launch
Keep the product we built for you healthy and evolving.
Inherited code
Take over an app from another agency or a departing developer.
Small teams
Get senior engineering coverage without hiring full time.
How we deliver
- 1
Onboarding
Code, infrastructure, and access review, with an initial health report.
- 2
Stabilize
Fix urgent issues and set up monitoring and backups.
- 3
Maintain
Monthly updates, fixes, and reports.
- 4
Evolve
Quarterly planning for improvements.
Frequently asked questions
Can you maintain an app you did not build?
Yes. We start with a paid onboarding audit to understand the code and infrastructure, then propose a plan with realistic SLAs.
What response times do you offer?
Response times depend on the plan and severity, typically from 2 business hours for critical incidents to 2 business days for minor issues.
Do unused hours roll over?
Plans can include a limited rollover of improvement hours. The exact rules are written in your agreement.
Do you also maintain mobile apps?
Yes. We handle OS updates, store policy changes, and new device support for mobile apps.
Related products
Cloud & DevOps
Cloud architecture, migrations, CI/CD pipelines, containers, and cost optimization.
Security Audit
Web and mobile app security testing, cloud configuration review, and remediation support.
SEO & Analytics
Technical SEO audits, schema markup, AI search visibility, Core Web Vitals, and GA4 tracking.
Let's scope your project
Send us your goals and constraints. You will receive a written proposal with scope, timeline, and budget within 48 hours.
Request a proposal